Privacy Policy

Privacy Policy

Effective Date: May 30, 2026
Last Updated: May 30, 2026

1. Introduction

This Privacy Policy (“Policy”) is published by Indicold Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in India (“Company”, “We”, “Us”, or “Our”), in accordance with the provisions of the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), the Digital Personal Data Protection Act, 2023 (“DPDPA”), and all other applicable Indian laws and regulations.

This Policy governs the collection, use, storage, disclosure, and protection of personal data provided by users (“You” or “Your”) while accessing or using our website at www.indicold.com (“Website”) or engaging with our services. By accessing the Website or providing Your information, You consent to the terms of this Policy.

2. Applicability

This Policy applies to all visitors, users, customers, business partners, vendors, and any other persons who access the Website or interact with the Company. If You are accessing the Website on behalf of an organization, You represent and warrant that You have the authority to bind that organization to this Policy.

This Policy does not apply to information collected offline or through channels other than this Website, except where expressly stated.

3. Information We Collect

3.1 Personal Information: We may collect the following categories of personal information:

  • Identification information: name, designation, and company name
  • Contact information: email address, phone number, and postal address
  • Business information: industry, type of products/commodities, warehousing and logistics requirements
  • Communication data: messages, queries, feedback submitted via contact forms or emails
  • Financial information: invoicing details, GST number, and other billing-related information (shared by B2B clients)

3.2 Sensitive Personal Data or Information (SPDI): In certain circumstances, We may collect SPDI as defined under the SPDI Rules, including financial information such as bank account details or payment card information, strictly for the purpose of processing business transactions. Such data is collected only with Your informed consent and is handled with heightened security measures.

3.3 Automatically Collected Information: When You visit our Website, we automatically collect:

  • Internet Protocol (IP) address and geographic location data
  • Browser type, version, and device information
  • Operating system details
  • Referring URLs and pages visited on our Website
  • Date and time of access, session duration, and clickstream data
  • Cookies and similar tracking technologies (detailed in Section 7)

3.4 Third-Party Sources: We may receive information about You from third-party sources, including business partners, referrals, and publicly available sources, to supplement information we already hold, in compliance with applicable law.

4. Purpose and Legal Basis for Processing

We collect and process personal information for the following purposes:

  • Service Delivery: To provide cold chain warehousing, logistics, temperature-controlled storage, and related services requested by You
  • Business Communication: To respond to inquiries, send quotations, provide service updates, and maintain business correspondence
  • Contract Management: To enter into, perform, and manage contracts for warehousing, transportation, and logistics services
  • Compliance: To comply with applicable laws, regulations, legal processes, and regulatory requirements including those under the IT Act, DPDPA, Companies Act, FSSAI regulations, and other applicable statutes
  • Analytics and Improvement: To analyze Website usage patterns, improve our services, and enhance user experience
  • Marketing: To send promotional communications about our services, subject to Your consent and opt-out options
  • Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
  • Partner Management: To process partnership inquiries and onboard partners to the Indilink network

5. Disclosure and Sharing of Information

We respect Your privacy and do not sell, rent, or trade Your personal information to third parties for their independent marketing purposes. We may share Your information in the following circumstances:

5.1 Service Providers: We may share Your information with trusted third-party service providers, vendors, and contractors who assist us in operating our business, providing our services, and conducting our activities, subject to confidentiality obligations.

5.2 Affiliated Entities: We may share information with our subsidiaries, holding companies, and affiliated entities for business operations, analytics, and service delivery purposes.

5.3 Legal Requirements: We may disclose Your information when required to do so by law, court order, or governmental or regulatory authority, including under the IT Act, DPDPA, or any other applicable Indian law.

5.4 Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction involving the Company, Your information may be transferred to the successor entity as part of such transaction, subject to applicable law.

5.5 Protection of Rights: We may disclose information where we believe it is necessary to enforce our Terms and Conditions, protect our rights, property, or safety, or that of our customers, employees, or the public.

5.6 Consent-Based Sharing: We may share Your information with other third parties with Your prior consent.

6. Data Retention

We retain Your personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, whichever is longer. The retention periods are determined based on the nature of the information, the purpose of processing, and legal and regulatory requirements including limitation periods applicable to potential legal claims. When personal information is no longer required, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance Your experience. Cookies are small text files stored on Your device by Your browser.

7.1 Types of Cookies We Use:

  • Essential Cookies: Necessary for the Website to function and cannot be disabled
  • Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
  • Functional Cookies: Enable enhanced functionality and personalization
  • Marketing Cookies: Used to track visitors across websites for advertising purposes (only with Your consent)

7.2 Cookie Control: You may adjust Your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our Website. You may also opt out of third-party cookies through the relevant opt-out mechanisms provided by those third parties.

8. Data Security

We have implemented reasonable security practices and procedures in compliance with the SPDI Rules and DPDPA to protect Your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

  • SSL/TLS encryption for data transmission
  • Access controls and role-based permissions
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and information security
  • Physical and environmental safeguards at our facilities

Notwithstanding the above, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect Your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials or access information associated with your interactions with us.

9. Your Rights Under Applicable Law

Subject to applicable law, including the DPDPA and SPDI Rules, You may have the following rights with respect to Your personal data:

  • Right to Access: To obtain confirmation of whether we hold Your personal data and to access such data
  • Right to Correction: To request correction of inaccurate or incomplete personal data
  • Right to Erasure: To request deletion of Your personal data, subject to legal obligations and legitimate business purposes
  • Right to Withdraw Consent: To withdraw consent for data processing at any time, without affecting the lawfulness of processing prior to withdrawal
  • Right to Grievance Redressal: To raise a complaint or grievance with our designated Grievance Officer
  • Right to Nominate: Under the DPDPA, to nominate another individual to exercise Your rights in the event of Your incapacity or death

To exercise any of these rights, please contact our Grievance Officer at the details provided in Section 13 below. We will respond within the timelines prescribed under applicable law.

10. Cross-Border Data Transfers

We primarily process Your personal data within India. In the event that personal data is transferred outside India, such transfer shall be undertaken in compliance with the provisions of the DPDPA and any rules or regulations framed thereunder, including to countries or territories notified by the Central Government. We will ensure that appropriate safeguards are in place to protect Your personal data in accordance with Indian law.

11. Third-Party Links

Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage You to review the privacy policies of any third-party websites You visit. The inclusion of any link on our Website does not imply our endorsement or responsibility for the linked website.

12. Children’s Privacy

Our Website and services are not directed at children under the age of 18 years. We do not knowingly collect personal information from minors. If We become aware that We have inadvertently collected personal information from a person under the age of 18 years, We will take steps to delete such information as soon as possible. If You believe We have collected information from a minor, please contact our Grievance Officer immediately.

13. Grievance Officer

In accordance with the IT Act, 2000 and DPDPA, 2023, the following person is designated as the Grievance Officer for addressing grievances related to processing of personal data:

Grievance Officer
Indicold Private Limited
Email: compliance@indicold.com
Phone: +91-11-41811373
Response Time: Within 30 (thirty) days of receipt of grievance

14. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We may also notify You of material changes through email or a prominent notice on our Website. Your continued use of the Website following the posting of changes constitutes Your acceptance of such changes. We encourage You to review this Policy periodically.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the IT Act, 2000, SPDI Rules, 2011, DPDPA, 2023, and other applicable Indian legislation. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Indicold Private Limited
Email: compliance@indicold.com
Phone: +91-11-41811373
Website: www.indicold.com